NO REFUNDS ONCE A SESSION HAS STARTED. So if you were billed at 7am Monday and 5pm Monday you want a refund, then you will not get a refund. BUT if you ask for a refund over the weekend while market is closed then you will get a refund. We are not in the business of babysitting accounts. You should know your own billing date.
WE RESERVE THE RIGHT TO REMOVE YOU FROM CHAT ROOM AT ANY POINT IN YOUR MEMBERSHIP
Refund Policy – Multiple Accounts
To keep our billing fair and protect against abuse, refunds for multiple accounts are handled as follows:
If a customer creates more than one account, refunds are only eligible within 90 days of the most recent signup.
Because multiple accounts may be created for different people (family members, friends, gifts, employees, etc.), we cannot determine who each account was intended for. For that reason, accounts older than 90 days are not eligible for refunds, even if the same person created them.
Exception – Duplicate Signups
If two or more accounts were created within 2 hours of each other, we consider this a likely accidental duplicate signup and will provide a full refund for the duplicate account(s).
If the second account was created later than 2 hours (for example, days, weeks, or months later), it is treated as a separate and intentional purchase and is not refundable after 90 days.
Billing Errors
If our system mistakenly charges the same subscription ID more than once, we will issue a full refund for the duplicate charge. These cases are rare, as billing is automated.
Customer Responsibility
Managing multiple accounts is the responsibility of the customer. We recommend keeping track of all accounts created under your name or payment method to avoid unintended charges.
